
Frequently Asked Questions
FAQ
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How do I reset my password?
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You can recover your password by clicking here
You will need to provide the following information listed below to recover your password.
- Username
- First Name
- Last Name
After you submit the following information you will receive an email from us with a temporary password, which you will be able to change once you login to your account.
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I forgot my username.
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You can recover your username by clicking here
You will need to provide the following information listed below to recover your username.
- Key Tag Number
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How do I change my password?
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You will need to first login to your account, and then select on your profile dashboard. You will see change password as the 4th option.
You will need to provide the following information listed below to change your password
- Current Password
- Enter new password
- Reenter new password
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I’m having trouble creating my online account.
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You can visit your home club and they can asset you in setting up your account or you can email us at websiteuserfeedback@tsiclubs.com
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How do I set up my online account?
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You can create an account by clicking here.
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Service Questions
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Can I get a free one day pass?
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Yes! You can try a club by clicking here
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Can I try a class for free?
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Yes! You can try a class by clicking here
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Is there a certain time I have to reserve a class by?
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- Single Club Membership (Neighborhood memberships) have 12 hour reservation window
- Multi-club membership (Passport and above) have 7 day reservation window
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What amenities and classes do your clubs offer?
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Once club location has been selected on find a gym page, you will be able to see all the amenities and classes that our clubs have to offer.
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